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Trafford Housing Trust Scores Hat-Trick Of Industry Standards
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| Thursday 15th September 2011 |
Trafford Housing Trust has secured a hat-trick of accreditations which recognise the commitment it makes to employees and the high standard of service provided to customers.
The Trust has become one of the first housing associations to receive a Gold Award from Investors in People in tandem with the framework's Health and Well Being Award. These accreditations come hot on the heals of the Trust receiving the Customer Service Excellence Award.
The Investors in People Gold Award recognises that the Trust's staff are best placed to deliver the services that are important to their customers, and that they have a clear set of values to work towards, an open and honest culture and are supported in their learning and development.
Feedback praised Trafford Housing Trust on achieving a total of 179 evidence requirements, a minimum of 165 are needed to achieve the Gold, stating that this was a first class review.
Trust Chief Executive Matthew Gardiner said: "We're delighted that Trafford Housing Trust has received this double success from Investors in People. It demonstrates that we are a company that is dedicated to continuously improving our performance and that we are a fantastic company to work for."
This is a significant achievement - of the 24,163 organisations that hold the Investor in People standard, only 1.38% achieves Gold status.
The Trust's commitment to the health and well-being of its employees has been praised through initiatives which include flexible working arrangements, corporate membership with Trafford Leisure Trust, in-house exercise classes and regular health and well-being surveys.
The Gold and Health and Well Being Awards follow a rigorous assessment that was carried out during a visit in July 2011.
The Trust's Investor in People's success follows an award from Customer Service Excellence, (CSE), a national standard that recognises the highest standard of customer service and the organisation's commitment to continuous improvement.
The CSE is a national standard which requires organisations to have a clear focus on customer satisfaction, putting customers at the forefront of everything it does. |
| Posted by 0 for Trafford Housing Trust |
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