QHS recognition for Westlea

Wednesday 18th June 2008

Westlea has been certified by Quality Housing Services (QHS) for providing excellent customer service - over a year ahead of schedule.

Westlea was assessed on a number of areas including complaint handling, maintenance, rent collection and
resident involvement. QHS carry out independent assessments of housing organisations' services focusing on customer experiences rather than processes. They use a number of different ways to check including:
* mystery shopping
* surveying residents to find out their experiences
* onsite audits

Westlea's Managing Director Ann Cornelius said: "We are very proud to have achieved this certification - what means the most is that QHS focus on what residents think of our services rather than what we think is happening.

"Getting this far, and so quickly, is great but we are not complacent and will be working hard to ensure our
standards don't drop and that we get even better wherever we can!"

Posted by 0 for Westlea Housing Association Ltd.