Contact Centre Is One Of The Best

Tuesday 20th November 2007

At Your Service - Contact Centre Is One Of The Best.

A small team of dedicated staff provide a friendly voice and a professional response to the needs of more than 23,000 council-house tenants.

It's fair to say that Wigan and Leigh Housing's (WALH) Contact Centre is a real success story.

And now it's won a top award to prove it!

National trade body the Customer Contact Association, recently inspected the Leigh-based Contact Centre, and as a result has awarded it a prestigious Centre of Best Practice award.

The independent inspection commended the service for making major improvements and its strong focus on customer care and staff training.

WALH is one of only four housing services in the country to achieve this accolade. The organisation joins esteemed company including Lloyds TSB, Norwich Union and the RAC in winning the award.

Jacqui Farrington, a WALH Tenant Board Member, says: Tenants have a strong in the running of the service. The staff are brilliant, most are local people, and all work hard to deliver a quality service. We'd like to send a big 'well done' to Contact Centre manager Ian Barry and his staff for getting this awards and improving the service."

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