Changes to Maintenance Services

Monday 8th June 2009

Over the last 10 months we have been looking at the way we manage our maintenance services, it was agreed to provide a better service to our residents and establish a partnership with our contractors. Through a tendering process, we selected 3 contractors; Tompkins and May Partnership, 1st Saxon-Clenmay and Summit Elevators. Each will have a specific responsibility for managing our maintenance services.

As from 1 May 2009, your repair calls will no longer be handled by MGHA's Customer Care Team but instead each contractor has a dedicated call centre which will receive and log your calls. All members of the team are fully trained and aim to provide a "Right first time" service. They will offer you advice, confirm an appointment with approximate time slots and make special arrangements.

MGHA's maintenance team will be working closely with the contractors, meeting with them regularly to monitor performance and carry out inspections on quality of work.

This is an enormous change to the way we work but we are committed to moving forward and providing a better service to our residents.

Posted by 0 for Mount Green Housing Association Ltd.