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A partnership approach for Decent Homes
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| Saturday 6th February 2010 |
Three Valleys Housing has reduced the number of homes that are classified as non-decent under the government's Decent Homes programme from 19% in December 2008 to just 4.7% in January 2010.
The programme, which includes kitchen, bathroom and boiler replacements, as well as external roof and fixture work represents a major investment in the organisation's housing stock and has been carried out in partnership with Connaught plc and J. Tomlinson. Spending on the programme had reached £5.9 million at the end of 2009 with a final £2.8 million due to be invested this year. As a result of decisions made at a Board meeting on the 25th January, the Decent Homes programme will now complete in March, four months earlier than originally planned.
Three Valleys has recruited a team of resident inspectors who work alongside the organisation and its major works partners. Their role is to monitor work and to ensure customer satisfaction remains high throughout the life of the project. The inspectors ensure work is completed in accordance with a special charter, which sets out the aims and commitments of the programme.
Resident inspector Pauline Smart joined the inspection team and is vice chair of the Decent Homes resident committee.
"I was willing to use my experience and work on various resident committees. I decided to become a resident inspector because I knew Three Valleys was keen to encourage more residents to become involved in decision making and helping the company to move forward."
As well as conducting inspections of completed works and speaking to other residents about their customer experience, the inspectors also meet on a monthly basis with a team from Three Valleys. The meetings are a chance to get feedback and suggestions from a resident perspective about the progress of the project. |
| Posted by 0 for Three Valleys Housing Ltd. |
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