Frequently Asked Questions


I am a registered user on Housingnet
I am interested in registering for the data export tools
I am a Housing Association employee
I am a Tenant / Prospective Tenant
I have/work for a company wishing to tender or to offer services to Housing Associations or Local Authorities
I work for a Recruitment Agency

If your question is not on this list please contact us via this form.


I am a registered user on Housingnet

Q. I have forgotten my User Name / Password

A. If you have forgotten your Password please click on the help icon (?) on top of the page. If you submit your User Name or email, your Password will be emailed to you. If you do not know your Password or User Name please submit your Company Name and the name of the person who made the initial registration via the contact form.


We are interested in registering for the data export tools..

Q. Why should I?

A. Housingnet has the most comprehensive and up-to-date UK Housing Association contact data available in any format in the UK. Registration on Housingnet enables you to manipulate and export this data through our Online Export page into a spreadsheet. We update our database around 20 times per day and any changes can be immediately downloaded as often as you wish.

When dealing with this much data and the rate that it is changing we do not guarantee anything. What we do say is that whatever price you pay for this type of data it will not be better than ours. This is why we are the sector leaders not only in the provision of information about UK Social Housing organisations, but also in the provision of contact information.

Every Housing Association with an email address has direct access into our system where they can update the data we hold on them at any time, and hundreds of them do. We have two members of staff who work exclusively on data cleansing and updating our information and we also rely on our registered users to inform us of any errors that they find. Once an error is reported to us it is immediately changed in the system so that every user has access to it.

For these reasons if you are looking for Housing Association and Local Authority contact data and the tools to target campaigns based on size, type, department etc. then we are the best by far : this is the registration form.

Q. What are the options I have for purchasing contact data?

A. We offer a number of different packages priced from 150 to 550. For details see here.

Q. How do I register, and how do I pay?

A. You can register to get access to the data export tools here : registration form. You can opt to pay by Credit Card/Cheque/Bank Transfer and gain access immediately, or to receive an invoice and your registration will be activated on receipt of payment.

Q. For what purposes can I use the data?

A. The data is designed to be used for marketing purposes (e.g. mailshots). We know that it is also useful for Housing Association employees to easily identify their peers in other organisations. We consider it a breach of contract if data is shared with people outside of your immediate organisation or used for purposes outside of those directly involved with the business of your organisation.

Q. We need to export the data to build mailing lists, contact sheets, or to import into our works Access database, is this possible?

A. Yes. The license that we sell enables you to export our data to an MS Excel spreadsheet and can be saved in MS Word, a text file or a tab delimited file.

Q. We would like to purchase a license to use your data, how do we do this?

A. Registration to our system to enable you to view, access and export the data we hold can be done directly from here.

Q. How many Housing Association/Local Authority records are there on your database?

A. The total number of Housing Association records on the database is around 2,565 but this number is constantly changing as new organisations are listed, mergers occur and some records are deleted. When all 'Area Offices' and 'Care & Repair' organisations are removed the number of records remaining is approximately 2100. For marketing purposes we estimate that there are two levels of campaign the most refined one consisting of around 450 records and the second 780. There are 436 Local Authorities on the database and each will have a separate address record for the different departments.

Q. How often is the data updated?

A. We update our database around 20 times per day and any changes can be immediately downloaded to the Housingnet Client as often as you wish. Changes to the database appear instantaneously on the Housingnet website.

Q. Can I write to a named individual in each organisation?

A. With very few exceptions there will be at least three contacts in each organisation in England with over 100 units in management and over 1000 units for the rest of the UK. In the first instance we aim for Chief Executive, Managing Director, Director of Finance and a Director/Head of IT Contact.

After this we try for as many of these contacts as possible:

  • Deputy Chief Executive
  • Director of Housing
  • Director of Corporate Services
  • Dir./Head of Procurement
  • Risk Manager
  • Dir./Head of Commercial Services
  • Director of Asset Management
  • Director of Operations
  • Director of Regeneration & Development
  • Property Services Director
  • Senior Surveyor
  • Director/Head of Environment
  • Dir./Head of Research & Development
  • Director/Head of Communications
  • IT/Communications Manager
  • Community Services Director
  • Customer Services Manager
  • Director/Head of New Business
  • Director of Marketing
  • Head of Residential Involvement
  • Dir./Head of Neighbourhood Services
  • Dir./Head of Fundraising
  • Dir./Head of Care & Support
  • Director of Resources
  • Head of Human Resources
  • Head of Legal Team
  • Chairperson

Q. How many email addresses are there and can I mail merge them?

A. There will be a general office email for all organisations that have them, there are also many individual e-mail contacts in the system but these cannot be exported. We have been requested by some Housing Organisations to not allow mail merging to individual contacts through our system so we don't, as we do pretty much anything they ask of us.


I am a Housing Association employee ....

Q. We need to make a change to the data on Housingnet.

A. All the data we hold on Housingnet about your organisation can be changed at any time. If you need to make changes to the data please log onto the system using your works email address via our Access system. If you do not have the time to use Access then please use the contact form to send the changes and we will gladly do it for you.

If you do not have a works email account or your e-mail address is a generic one e.g. 'Hotmail' or 'BT Internet' then please send a request via the contact form and we will send the Access URL by e-mail. If you do not have the time to use Access then please use the contact form to send the changes and we will gladly do it for you.

Q. How do we post jobs on Housingnet?

A. Housing Associations can post their own jobs on Housingnet completely free of charge and all jobs can be submitted directly to Housingnet via Access. Housingnet Admin is not involved in this process as everything is automatic but please contact us if you require assistance.

Q. Can we access the data on Housingnet?

A. Housing Association employees can add Jobs & News to Housingnet for free. Registration to our system is discounted for all Housing Association employees to enable you to view all the hidden data on the Housingnet website and to access to the job posting service. To access all our services please log onto the system using your works email address via our Access system.


Tenants / Prospective Tenants.

Q. I am a tenant and would like to report a ..........

A. We are Housingnet, a Social Housing data company, not a Housing Association. This contact form is not for you and any mail sent to us will be deleted as we are unable to help in these matters. Please go back to the page you were on and you will find the contact details of your social housing organisation further down the page.

Q. I am in need of housing please send me .....

A. We are a Social Housing data company, not a Housing Association. This contact form is not for you and any mail sent to us will be deleted as we are unable to help in these matters. Please go back to the page you were on and you will find the contact details of your social housing organisation further down the page.


Companies wishing to tender or to offer services to Housing Associations or Local Authorities.

Q. How do we advertise on Housingnet?

A. As you will see from our web site pages, we offer non-exclusive banner advertising on the Housingnet site itself. We also host Google ads. To discuss advertising and sponsorship opportunities on Housingnet please contact us.

Q. We would like to introduce ourselves .......

A. We are a Social Housing data company, not a Housing Association . This contact form is not for you and any mail sent to us will be deleted as we are unable to help in these matters. Please go back to the page you were on and you will find the contact details of Social Housing Organisations.


Recruitment Agency Queries

Q. How do we post jobs on Housingnet?

A. Housing Associations can post their own roles on Housingnet. If you are a recruitment agency and wish to post a job listing please contact us via this form for information on how this can be done.