Q. I have forgotten my User Name / Password

A. If you have forgotten your Password please click on the 'Forgot Password' link on the right hand side of the home page. If you submit your User Name your Password will be emailed to you. If you do not know your Password or User Name please submit your Company Name and the name of the person who made the initial registration via the contact form.

Q. I have paid for registration but only have the free version of the Housingnet Client software on my computer.

A. Click on the 'Register' button on the free Housingnet Client Enter the User Name and Password you gave in registration in the logon box and submit. The Housingnet Client is now activated and unlocked. All the data in the system can be refreshed by clicking on the 'Update' button.

Q. I am unable to download the Housingnet Client software due to Network/Firewall restrictions.

A. The license that you have enables you to export our data in two ways, the Housingnet Client software and the Online Export Panel. Both methods of extraction are exactly the same. To access the Online Export Panel please log on via the front page using your User Name and Password. You will not have any Network/Firewall problems with the Online Export.

Q. We are trying to move/run the Housingnet Client across a network.

We are interested in registering.

Q. Why should I?

A. Housingnet has the most comprehensive and up-to-date UK Housing Association contact data available in any format in the UK. Registration on Housingnet enables the user to manipulate and export this data through our Housingnet Client desktop software or the Online Export page into a spreadsheet. We update our database around 20 times per day and any changes can be immediately downloaded to the Housingnet Client as often as you wish.

Once registered with us all our Local Authority data can be accessed in the same way. Every LA in the UK is listed along with various departments mostly associated with housing.

When dealing with this much data and the rate that it is changing we do not guarantee anything. What we do say is that whatever price you pay for this type of data it will not be better than ours. Which is why at £ 199.00 + VAT for a 365 day Single User License we are the market leaders.

Our main clients are the Housing Associations themselves and Social Housing is the sector we have built Housingnet for. We realise that there are other interested private parties that also want this data for Direct Marketing purposes and because of the great response we have had from them we have been able to offer free registration to our site to all Housing Associations and Local Authority employees.

Every Housing Association and Local Authority with an email address has direct access into our system where they can update the data we hold on them at any time, and hundreds of them do. We have 2 members of staff who work fairly exclusively on data cleansing our information and we also rely on our registered users to inform us of any errors that they find. Once an error is reported to us it is immediately changed in the system so that every user has access to it.

For these reasons if you are looking for Housing Association and Local Authority contact data and the tools to target campaigns based on size, type, department etc. then we are the best by far and this is the registration form.

Q. I am trying to download the free copy of the Housingnet Client from your website but can't.

A. The most likely reason for a download problem will be a Firewall restriction on your network or Operating System. If you are on a network please contact your technical support and ask them if you are able to download a .exe file. If you are using Windows XP with Service Pack 2 installed you will not be able to download .exe files until you have disabled the Firewall or enabled downloads coming from www.housingnet.co.uk.

Q. I am getting this fault "429 - Active X Component can't create Object".

A. This is most probably caused by the Firewall in Windows XP Service Pack 2. Please disable the Firewall or enable downloads coming from www.housingnet.co.uk

Q. We are unable to download the Housingnet Client software due to Firewall restrictions, can we still get your data?

A. Yes. The license that we sell enables you to export our data in two ways, the Housingnet Client software and the Online Export Panel. Both methods of extraction are exactly the same. To access the Online Export Panel please log on via the front page once you have registered.

Q. We need to export the data to build mailing lists, contact sheets, or to import into our works Access database, is this possible?

A. Yes. The license that we sell enables you to export our data in two ways, the Housingnet Client software and the Online Export Panel. Both methods of extraction are exactly the same and the data is exported to an MS Excel spreadsheet and can be saved in MS Word, a text file or a tab delimited file.

Q. We would like to purchase a license to use your data, how do we do this?

A. Registration to our system to enable you to view, access and export the data we hold can be done directly from here.

Q. How many Housing Association/Local Authority records are there on your database?

A. The total number of Housing Association records on the database is around 3100 but this number is constantly changing as new organisations are listed, mergers occur and some records are deleted. When all 'Area Offices' and 'Care & Repair' organisations are removed the number of records remaining is approximately 2100. For marketing purposes we estimate that there are two levels of campaign the most refined one consisting of around 450 records and the second 780. There are 371 Local Authorities on the database and each will have a separate address record for the different departments.

Q. How often is the data updated?

A. We update our database around 20 times per day and any changes can be immediately downloaded to the Housingnet Client as often as you wish. Changes to the database appear instantaneously on the Housingnet website.

Q. Can I write to a named individual in each organisation?

A. With very few exceptions there will be at least three contacts in each organisation in England with over 100 units in management and over 1000 units for the rest of the UK. In the first instance we aim for Chief Executive/Managing Director, Director of Finance and an IT Contact.

After this we try for as many of these contacts as possible:

Deputy Chief Executive:
Director of Housing:
Director of Corporate Services:
Managing Director:
Director of Marketing:
Director of Operations:
Director of Property Services:
Director of Regeneration & Development:
Director/Head of IT:
Director/Head of Communications:
IT/Communications Manager:
Director/Head of New Business:
Community Services Director:
Customer Services Manager:
Head of Human Resources:
Tenants Participation Officer:
Housing Solicitor:
Head of Legal Team:

Q. How many email addresses are there and can I mail merge them?

A. There will be a general office email for all organisations that have them, there are also many individual e-mail contacts in the system but these can not be exported. We have been requested by some Housing Organisations to not allow mail merging to individual contacts through our system so we don't, as we do pretty much anything they ask of us. Individual contact email addresses can be viewed in a registered Housingnet Client or on the Housing Association pages on Housingnet once you have logged on.

I am an Housing Association or LA employee ....

Q. We need to make a change to the data on Housingnet.

A. All the data we hold on Housingnet about your organisation can be changed at any time. If you need to make changes to the data please log onto the system using your works email address via our Access system. If you do not have the time to use Access then please use the contact form to send the changes and we will gladly do it for you.

If you do not have a works email account or your e-mail address is a generic one i.e.. 'Hotmail' or 'BT Internet' then please send a request via the contact form and we will send the Access URL by e-mail. If you do not have the time to use Access then please use the contact form to send the changes and we will gladly do it for you.

Q. How do we post jobs on Housingnet?

A. Posting jobs on Housingnet is completely free of charge and all jobs can be submitted directly to Housingnet via Access. Housingnet Admin is not involved in this process as everything is automatic but please contact us if you require assistance.

Q. Can we access the data on Housingnet?

A. Everything we do on Housingnet is free to all Housing Associations and Local Government employees. This includes registration to our system to enable you to activate the Housingnet Client, to view all the hidden data on the Housingnet website and access to the job posting service. To access all our services please log onto the system using your works email address via our Access system.

Tenants / Prospective Tenants.

Q. I am a tenant and would like to report a ..........

A. We are Housingnet, a Social Housing data company, not a Housing Association. This contact form is not for you and any mail sent to us will be deleted as we are unable to help in these matters. Please go back to the page you were on and you will find the contact details of the organisation further down the page.

Q. I am in need of housing please send me .....

A. We are Housingnet, a Social Housing data company, not a Housing Association. This contact form is not for you and any mail sent to us will be deleted as we are unable to help in these matters. Please go back to the page you were on and you will find the contact details of the organisation further down the page.

Companies wishing to tender or to offer services to Housing Associations or Local Authorities.

Q. How do we advertise on Housingnet?

A. We have excellent advertising opportunities on Housingnet through our Advertise 07 program. For more information on this please view this page.

Q. We would like to introduce ourselves .......

A. We are Housingnet, a Social Housing data company, not a Housing organisation. This contact form is not for you and any mail sent to us will be deleted as we are unable to help in these matters. Please go back to the page you were on and you will find the contact details of the organisation further down the page.

Recruitment Agency Queries

Q. How do we post jobs on Housingnet?

A. Posting jobs on Housingnet is completely free of charge but we need to set you up with an account so you can access our job posting system. The accounts are set up by adding your organisation to the 'Recruitment Agencies' category of the 'Directory'. To do this please send the title of your organisation, contact details including postal address, a description, logo (optional) and website link.